FAQs

How long can we keep the bouncy castle for : This is up to you. You can have it for most of the day, we delivery in the morning between 7am and 12pm and start collecting at 6pm .  They are available for hire for a couple of hours, perfect for  a venue or village/church hall.  We try our best to be as flexible as possible to meet your needs, when booking please be sure to let us know what time your event starts and finishes and remember we need 30 mins either side to set up and remove.  We also offer an overnight  or weekend service for an extra charge provided that the site is secure. 

 

Can the bouncy castle be inflated indoors?

Yes, most of our bouncy castles can be inflated indoors we provide sandbags to weigh the bouncy castle down. You will need to check the ceiling height of the venue and just let us know.

 

What if it rains?

 As a company our policy is to turn up to all bookings regardless of the weather. Our service is to provide you with the equipment and service you ordered  as promised. We cannot be held responsible for adverse weather on the day and no reduction in our charges will be offered. However we suggest you monitor the weather closely and if you are concerned please contact us at least 24hrs before your event. When hiring inflatables, the equipment must not be operated in wind speeds exceeding 24mph, or lower for certain types of units. This is to ensure we fully meet the EU law and to ensure all our equipment is operated within safe conditions and minimise the risk of accident or injury.

 

Do you have insurance?

Yes, we have public liability insurance up to £5m. We can provide our certificate on request.

 

Can I collect the bouncy castle and set it up myself?

No, sorry. Our public liability insurance would be invalidated.

 

I’ve been let down before by other bouncy castle companies, how are you different?

Aylestone Castle Hire takes great pride in the top quality service we provide. We have a texting service to keep you inform of the time of delivery. Once your booking has been made, you can rest assured that your bouncy castle will arrive as requested. Should you need to change any part of your booking at any time, please don’t hesitate to contact us.

 

What do I need to do on the day?

We will need clear access to the place you would like the bouncy castle or bouncy slide situated. The bouncy castle or bouncy slide will be wheeled to the location on a trolley. Please tell us at the time of booking if you have any narrow access ways or if there are lots of steps to the location.

 

Do you hire bouncy castles overnight?

YES, we do hire our bouncy castles and bouncy slides overnight, but an extra charge will apply. If you have hired a child’s bouncy castle for overnight use, please do not allow adults to use the bouncy castle once the children have gone to bed! Adult bouncy castles are available for overnight hire, and are built to withstand the weight of an adult.

 

How long does it take to set the bouncy castle up?

We usually allow 15-20 minutes to safely set up the bouncy castle or bouncy slide.

 

My garden is on a slope, can I still have a bouncy castle?

YES, maximum 10% slope (equivalent to a mobility ramp) Please advise us at the time of booking if your garden is un-level, it may be necessary to send us a picture prior to your party to see if it is suitable for bouncy castle or bouncy slide hire.

 
Aylestone Bouncy Castle Hire Limited respect all safety regulations. All our equipment is Tested as requested by law (PAT for electrical appliances and Magical Inflatables for inflatables). All relevant certificates can be provided on demand. Aylestone Bouncy Castle Hire Limited T/A Aylestone Castle Hire is Registered in England number 10804528 

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